FAQs

 

What currency are Turned Yellow prices?

All prices on our store are denominated in USD.

 

How much does it cost?

Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background (standard/custom/none) you choose! You can explore prices for the artwork you have in mind on our Product Page.

 

How is the portrait sent?

Your portrait will be digital so it will be emailed to you when it’s complete. Once you approve your artwork, you'll have the option to get it printed on a poster, canvas, mug, or t-shirt (at an additional cost).

 

What if I am not happy with my portrait?

We have a satisfaction guarantee policy. That means we will make free revisions until you are 100% happy with your portrait!

 

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

 

Do pets count as a person?

Yes! Each furry friend is counted as a person so make sure you include them in the count or you will be charged 

 

Can I do whatever I want with my portrait?

Yes, absolutely! Your Turned Yellow is yours to do whatever you want with.

 

Can you work from more than one photo?

Yes! In fact, the more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us.

 

What quality should the photo I send to you be?

The better quality the photo, the easier it will be for our artists to get a more accurate illustration. But don’t worry, we will reach out to you if we think we need a better photo to get the artwork done right.

  

I have a large group I need doing?

No problem just drop us an email if you want 8 or more people/pets in one illustration, or placing an order for many caricatures (e.g. turning every picture on your company's Team page into Yellow characters).

 

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

 

What dimensions will my illustration come in?

Our standard resolution is 3600 pixels x 4800 pixels (portrait) or 4800 pixels x 3600 pixels (landscape). Once you get it printed, the size will be 12" x 16" (portrait) or 16" x 12" (landscape) at 300 DPI. If you would like a different size just let us know in your order notes. :) 

 

Do you ship to my country?

Yes we can ship anywhere in the world!

 

What payment options are available?

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, Google Pay, or Shop Pay.

 

Can I send separate pictures of the characters I want drawn?

Absolutely! Feel free to upload pictures of people in a group or individually. As long as the images uploaded clearly show each person’s face and body features, our talented artists will have everything they need.

 

Can I get a preview of how my order will look like before placing an order?

Since our product is hand-drawn from scratch by real artists, we’re unable to generate a preview of how the picture would look like before ordering. The good news is you can request to amend your drawing once its complete until you're 100% satisfied.

 

What file type will my illustration come with?

Your completed artwork will be delivered in JPG or PNG format. If you'd like the underlying layered file, just send us a request and we’ll email it over to you.

 

Who do I contact for press inquiries?

For all press inquiries, send us an email at contact@turnedyellow.com and it will be forwarded to the best person!